Please read carefully. We greatly appreciate your cooperation in carefully following these directions. Thank you.
STANDARD RETURNS: Purchases will be refunded within 30 days of purchase if the product does not appear worn or used, is in resalable condition and is accompanied by original packaging, warranties, instructions, and sales receipt. Please pack items carefully to protect them during shipping.
• Before returning any item, call (800) 458-4888 to obtain a Return Authorization (RA number).
• No refund or exchanges WITHOUT a sales receipt.
• Returns without our original packaging and instructions will only be refunded at 80% of purchase price.
• No refunds on shipping charges.
• No refunds on special order, demos or clearance items.
• A $20 restocking fee is applied to all special order returns including CCTVs and all accessories.
• Personal and hygienic items are not returnable as noted in product descriptions/signs/packaging.
• Return shipping is free on exchanges or defective merchandise only. Please call (800) 458-4888 to obtain return shipping instructions.
DAMAGED/DEFECTIVE MERCHANDISE: If an order arrives damaged, SightConnection must be notified within 24 hours. The product and all packaging material must be retained until the matter is resolved. Damaged/defective merchandise may be returned for an exchange or refund within 30 days of purchase. Same restrictions apply as noted above.
WARRANTIES: Some manufacturers provide warranties on items (please check at the time of purchase and keep all warranties or owner’s manual). If an item becomes defective after 30 days of purchase, refer to warranty information for proper procedures. SightConnection is not responsible for items 30 days after purchase. The only exception to this policy is for items with receipt that indicate the warranty is administered through SightConnection.
Questions?
We’re open Monday - Friday, 9am to 5pm PST
(800) 458-4888
email: csbstore@csbps.com
